Got Questions We Have Straight Answers

We put this FAQ together because the same handful of questions come up again and again — and you deserve a real answer, not a redirect to a support ticket. Each section below covers a specific topic: opening your account, linking PayPal or Venmo, loading a Play+ prepaid card, understanding how withdrawals clear, and knowing which states can access the platform. If

you're in Charlotte or New York and wondering whether you're eligible, the state eligibility question below walks through exactly how that works. We keep these answers updated when processes change, so what you read here reflects how the account actually behaves today. If your question still isn't covered, our live chat team is the fastest path to a real answer.